Regulation in the Moment Masterclass About Contact

REFUND POLICY

 Last updated: 9/3/2026

Due to the nature of digital educational products, refunds are generally not available once access to course materials has been provided.

This policy aligns with common practice for digital learning products and with provisions of the Australian Consumer Law (ACL) regarding digital goods.

However, participants may be entitled to a remedy if a product:

  • is significantly different from what was described
    • contains a major technical fault that prevents access
    • cannot reasonably be repaired or resolved

Refunds are not available for circumstances such as:

  • change of mind
    • personal or family circumstances
    • choosing not to complete the course
    • choosing not to access course materials
    • changes to NDIS funding or eligibility
    • differences in individual outcomes or experiences

If you experience a genuine access issue, please contact us so we can assist.

Intellectual Property and Framework Protection

The Regulation Hourglass™ framework and all associated course materials are the intellectual property of Sensory SMART OT Pty Ltd.

This includes but is not limited to:

  • the Regulation Hourglass™ framework structure
    • phase terminology and sequencing
    • diagrams, icons and visual models
    • teaching methodology
    • written explanations and learning materials
    • course videos and presentations
    • downloadable resources and worksheets
    • program branding and titles

Participants receive a limited licence for personal educational use only.

Course materials may not be:

  • reproduced or distributed
    • shared with colleagues or organisations
    • uploaded to third-party platforms
    • incorporated into other courses or workshops
    • used to create derivative training programs
    • presented as original work

The Regulation Hourglass™ framework may not be taught, licensed, or commercially delivered by others without written permission from Sensory SMART OT Pty Ltd.

Unauthorised use may result in termination of course access and may constitute copyright infringement.